Shipping Policy

FREE STANDARD GROUND SHIPPING ON MOST* ORDERS** OF $25 OR MORE

  • STANDARD GROUND SHIPPING:  $7 FLAT-RATE
  • TWO DAY SHIPPING:  $35 FLAT-RATE***
  • NEXT DAY SHIPPING:  $45 FLAT-RATE****
*YOOBI CUSTOM AND YOOBI BULK ORDERS ARE NOT ELIGIBLE FOR FREE SHIPPING DISCOUNTS. However, orders placed in bulk quantities may be eligible for deeper item discounts. Freight charges apply and will be added to invoice upon processing. Please provide any special shipping instructions or guidelines at the time the order is placed. Buyer shall be responsible for filing damage claims with the carrier if the goods are damaged in transit.

**STANDARD ORDERS MUST TOTAL $25 OR MORE AFTER ANY DISCOUNTS ARE APPLIED AND DOES NOT INCLUDE TAX.

SHIPPING POLICY

Yoobi Sales, LLC generally ships via FedEx Ground as standard service. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. We know you are excited to receive your product and we will work to insure that your order is processed and shipped as soon as possible, so you can begin loving your Yoobi products. All orders placed before 12pm, Pacific Time are typically processed and shipped within 24-48 business hours.

Yoobi Sales, LLC is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address. Should you have any additional questions please do not hesitate to contact us at 1-855-YOOBI-US.

STANDARD SHIPPING

We ship most orders via FedEx Ground.  You will normally receive your order within 5 - 7 business days. During certain times of the year, especially during August, September, November and December, there may be slight delays. Please review the Fedex.com website for further information on any delays they may be experiencing. Yoobi Sales, LLC is not responsible for any FedEx Ground shipping delays.

EXPEDITED SHIPPING

If you would like your items expedited, you have the option to select 2 Day Shipping or Next Day Shipping.

***For 2 Day Shipping, orders placed before 12pm PST will arrive two full business days later by 8pm. All other orders placed after 12pm PST will ship the following business day.

****For Next Day Shipping, orders placed before 12pm PST will arrive the following business day by 8pm. All other orders placed after 12pm PST will ship the following business day.

    P.O. BOXES AND APO/FPO ADDRESSES

    Unfortunately, because we ship via Fed Ex Ground, we are currently unable to ship to P.O. Boxes addresses or APO/FPO Addresses. 

    INTERNATIONAL ORDERS

    Yoobi products can only be ordered by and shipped to US customers only. Custom Orders can be shipped internationally if labels are provided by the customer. Please if you would like to ship your customized Yoobi items to an address outside of the U.S. please contact your Yoobi for Business account manager directly. 

    MODIFYING AN EXISTING ORDER

    Orders that have been placed but not yet shipped or are already en route unfortunately cannot be modified at this time. This includes making changes to your shipping address or adding / removing items from your order.

    TRACKING YOUR SHIPMENT

    Orders are typically processed and shipped within 24 - 48 business hours. Once your order ships, a shipping confirmation will be emailed to you containing tracking information. Most orders are sent via FedEx Ground.

    For any questions regarding shipping, our Yoobi Experts are available via telephone at 1-855-YOOBI-US or via email at customerservice@yoobi.com. Please allow 48 business hours for a response to your email.